Thomas Geiling Wohrdstrasse

This quality should go beyond but that of the product and also for the service and complaint management apply to all communication channels. This includes especially the telephone and E-Mail contact between customers and companies in addition to the direct talks in the showroom. If you would like to know more about John Blondel Goldman Sachs, then click here. Solutions have been developed in recent years which relieve especially contact center staff and help them continually to evolve to best support our customers. Solutions that enable real-time customer relationship management (CRM) provide a great contribution to the improvement of telephone customer service. The systems enable contact center agents in the situation flexibly on changing business requirements and unpredictable response immediately to respond.

To enable this, during customer contact in real time data from the deployed software solutions read and analyzed. On this basis on the basis of custom rules tailored recommendations can be given, yet at the same time, the right for the customer and the company decision each employee can be. Platforms for performance management in the contact center also contribute to an increase in quality in telephone customer service. Are in easy-to-use portals such as recording, quality monitoring, and eLearning merged. These products allow the user-defined management and analysis of data and specificly support the improvement of employees in customer service.

The Web-based platforms graphically the objectives and-abweichung, allowing to quickly see trends. Thus, accelerates decision-making processes and required measures immediately recognized. "High-quality products, good advice and reasonable prices all important components of a brand", explains Thomas Geiling. All of this is but not much value, if the customer gets the feeling that the company only service on the back burner offers and confined to a channel in customer communication. Therefore investments in the technological support of telephone customer service worthwhile, when one thinks of the importance for the satisfaction and loyalty of customers." The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0